FAQ
Find answers to our most frequently asked questions.
Everything you need to know about shipping, delivery, and returns.
Shipping & Returns
What if it doesn’t work for me?
We offer a 30-day money-back guarantee on all orders. If you're not satisfied for any reason, email us at support@relieflab.us with your order number and we'll make it right — no hassle, no runaround.
Still have questions? Email us at support@relieflab.us
How long does shipping take?
Orders are processed within 1–3 business days. U.S. delivery typically takes 5–12 business days after shipping. International orders may take 7–20 business days depending on your location. You'll receive a tracking number by email once your order ships.
Still have questions? Email us at support@relieflab.us
How much is shipping? Where do you ship to?
We offer FREE standard shipping on all orders — no minimum required. We ship to the United States, Canada, the United Kingdom, Australia, Europe, and many other countries worldwide. If you can enter your address at checkout, we can ship to you.
Still have questions? Email us at support@relieflab.us
Can you tell me more about your shipping process?
Once your order is placed, it's processed within 1–3 business days. You'll receive a confirmation email immediately and a second email with your tracking number once your order ships. Tracking updates may take 2–5 business days to appear as the carrier processes your package.
Still have questions? Email us at support@relieflab.us
How can I track my order?
Once your order ships, we'll send your tracking number to the email address on your order. Use that number to track your package directly with the carrier. If you haven't received tracking info within 5 business days of ordering, contact us at support@relieflab.us.
Still have questions? Email us at support@relieflab.us
Will I pay customs?
For most U.S. orders, no customs fees apply. For international orders, customs charges are determined by your local government and are outside our control. If your order is subject to customs fees, you will be responsible for paying them upon delivery.
Still have questions? Email us at support@relieflab.us
Questions about our recovery tools and how they work.
Product Information
Are your products safe to use at home?
Yes — all Relief Lab products are designed for safe home use by adults. Each product includes usage instructions. If you have a medical condition, recent surgery, or injury, please consult your healthcare provider before use.
Still have questions? Email us at support@relieflab.us
Do your products come with a warranty?
Yes. All Relief Lab products are covered by our 30-day satisfaction guarantee. If your item arrives damaged or defective, email us at support@relieflab.us within 48 hours of receipt with photos and your order number — we'll send a replacement or issue a full refund.
Still have questions? Email us at support@relieflab.us
Where are your products made?
Our products are sourced from vetted manufacturers that meet our quality and safety standards. Each product is selected based on performance, durability, and value — so you get professional-grade results at at-home prices.
Still have questions? Email us at support@relieflab.us
Do you offer samples or trial products?
We don't offer samples, but every purchase is backed by our 30-day money-back guarantee — so you can try any product risk-free. If it's not right for you, we'll refund you in full.
Still have questions? Email us at support@relieflab.us
How do I contact Relief Lab support?
Email us at support@relieflab.us. We respond within 24–48 business hours. For fastest service, include your order number in your message.
Still have questions? Email us at support@relieflab.us