Terms of service

TERMS OF SERVICE — RELIEF LAB  Last updated: April 2026

This website is operated by Relief Lab . Throughout the site, the terms "we", "us" and "our" refer to Relief Lab. Relief Lab offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by the following Terms of Service (“Terms”), including additional policies referenced herein or available by hyperlink. These Terms apply to all users of the site.

If you do not agree to all the terms and conditions, then you may not access the website or use any services.

1. ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or country of residence.

You may not use our products for any illegal or unauthorized purpose nor violate any laws in your jurisdiction.

A breach of any of the Terms will result in an immediate termination of your Services.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

Your content (excluding credit card information) may be transferred unencrypted across networks. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without written permission by us.

3. ACCURACY OF INFORMATION

We strive to ensure all product information, pricing, and availability on this site is accurate and up to date. While we reserve the right to correct or update content at any time, we are committed to providing reliable information to our customers.

4. PRODUCTS OR SERVICES

Certain products may be available exclusively online and may have limited quantities.

We reserve the right to:

  • Limit quantities of any product

  • Change product pricing

  • Discontinue products at any time

We do not guarantee that product descriptions or other content are error-free.

5. BILLING & ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us.

We may limit or cancel quantities purchased per person, per household, or per order.

You agree to provide current, complete, and accurate purchase information for all purchases.

6. SHIPPING & DELIVERY

Shipping estimates, delivery timelines, and shipment conditions are described in our Shipping Policy. Delivery estimates are not guarantees and may vary due to factors outside our control.

7. RETURNS & REFUNDS

Refund and replacement eligibility is explained in our Refund, Replacement, and Return Policy. By placing an order, you agree to review those terms before purchase.

8. MEDICAL DISCLAIMER

Relief Lab products are intended for general wellness, relaxation, and everyday comfort. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

9. THIRD-PARTY LINKS

We are not responsible for third-party websites linked on our site.
Use them at your own risk.

10. PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

11. ERRORS & OMISSIONS

Occasionally there may be information that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, or availability.

We reserve the right to correct any errors and cancel orders if information is inaccurate.

12. PROHIBITED USES

You are prohibited from using the site:

  • For unlawful purposes

  • To violate regulations or laws

  • To transmit malicious code

  • To collect personal data of others

  • To spam, phish, or scrape

We may terminate your use for violating prohibited uses.

13. DISCLAIMER OF WARRANTIES

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.

All products and services are provided “as is” and “as available” without warranties of any kind.

14. LIMITATION OF LIABILITY

Relief Lab shall not be liable for any injury, loss, claim, or damages arising from the use of our products or website.

Use of products is at your own risk.

15. INDEMNIFICATION

You agree to indemnify and hold harmless Relief Lab and its affiliates from any claim arising from your breach of these Terms.

16. TERMINATION

These Terms are effective unless terminated by either you or us.
We may terminate this agreement at any time if you fail to comply with any term.

17. GOVERNING LAW

laws of the Commonwealth of Virginia, without regard to its conflict of law provisions"

18. CHANGES TO TERMS

We reserve the right to update or change these Terms at any time.
It is your responsibility to check this page periodically.

19. CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

Relief Lab 701 E Franklin Street, Suite 105 Richmond, VA 23229 United States Email: support@relieflab.us Phone: (804) 326-5061