Shipping policy
SHIPPING POLICY Last updated: May 2026
At Relief Lab, we want customers to understand shipping expectations before placing an order.
Order Processing Orders are typically processed within 1 to 3 business days after payment is successfully received. Processing times do not include weekends or holidays.
Processing times may vary slightly during periods of high order volume or due to product availability.
Shipping Destinations We currently ship to the United States and selected international destinations.
If shipping is available to your location, you will be able to enter your delivery address at checkout.
Shipping Costs Shipping charges, if any, are shown at checkout before payment is completed.
If an order qualifies for free shipping, that will be clearly displayed before purchase. Estimated Delivery Times Estimated delivery times begin after an order has shipped.
• United States: approximately 6 to 11 business days after shipment
• International: approximately 10 to 25 business days after shipment
Delivery estimates are not guarantees and may be affected by carrier delays, customs processing, weather, peak demand, or other circumstances outside our control.
Tracking Information Tracking information is sent by email once available. In some cases, tracking updates may take several business days to appear after a shipment has been created.
Contact
Need help before or after your order? Contact support@relieflab.us or call (804) 326-5061, Monday–Friday, 9:00 AM–6:00 PM ET.
Business Mailing Address:
701 E Franklin Street, Suite 105,
Richmond, VA 23219,
United States