Refund policy

REFUND, REPLACEMENT, AND RETURN POLICY Last updated: May 2026 At Relief Lab, we want customers to understand when a refund, replacement, or return may be available before placing an order. Order cancellations Orders may be canceled for a full refund only before processing or shipment begins. Once an order has entered processing or has shipped, it may no longer be eligible for cancellation. Certain items, including made-to-order, preorder, or custom products, may not be cancelable after payment is made. Refunds and replacements for order issues Refunds or replacements may be available when: - an item arrives damaged or defective - the wrong item is delivered - part of the order is missing - the shipment qualifies as lost or undelivered after the applicable delivery review period Damaged or defective items If your item arrives damaged or defective, contact us within 30 days of delivery at support@relieflab.us. Please include: - your order number - photos or video clearly showing the issue - images of the product and, where relevant, the packaging If the issue is confirmed, we may offer a replacement or refund to the original payment method. Incorrect or missing items If you receive the wrong item or part of your order is missing, contact us as soon as possible and include: - your order number - clear photos of the item received - photos of the packaging and shipping label - a short explanation of what is incorrect or missing If confirmed, we may offer a replacement or refund. Orders delayed in transit If an order shows no meaningful delivery progress for an extended period, we may review it for replacement or refund after the applicable waiting period has passed. Typical review thresholds are: - 45 days from shipment for U.S. orders - 60 days from shipment for most international orders - 110 days from shipment for Brazil orders Delivered but not received If tracking shows a package as delivered, a refund or replacement may not be available unless non-delivery can be reasonably verified. We may request additional documentation, including carrier confirmation where applicable. Returns Do not return an item without contacting us first. In many cases involving damaged, defective, or incorrect items, a physical return is not required. If a return is approved and required, we will provide instructions. Approved returns may be directed to: Relief Lab Returns 390 NE 191st St STE 8260 Miami, FL 33179 United States Buyer's remorse and general returns Unless required by law, we do not guarantee refunds or returns for: - change of mind - ordering the wrong item by mistake - dissatisfaction where the item matches the listing and arrives as described - normal shipping transit time within the stated estimate range - delivered packages without sufficient evidence of carrier non-delivery Refund timing Once an approved refund is processed, refunds are issued to the original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the funds to appear. Refund eligibility window Requests for refund or replacement should be submitted promptly. Orders that are too old may no longer be eligible for review. Contact For refund, replacement, or return questions, contact: Email: support@relieflab.us Phone: (804) 326-5061 Hours: Monday–Friday, 9:00 AM–6:00 PM ET