Refund policy

REFUND, REPLACEMENT, AND RETURN POLICY Last updated: May 2026

At RELIEF LAB, we want customers to understand when a refund, replacement, or return may be available before placing an order.

Order Cancellations Orders may be canceled for a full refund only before processing or shipment begins.

Once an order has entered processing or has shipped, it may no longer be eligible for cancellation.

Refunds or replacements may be available when:

  • an item arrives damaged or defective
  • the wrong item is delivered
  • part of the order is missing
  • a shipment qualifies as lost or undelivered after the applicable review period  Damaged or Defective Items If your item arrives damaged or defective, contact us within 48 hours of delivery at support@relieflab.us.

Please include:

  • your order number
  • clear photos or video showing the issue
  • images of the product and, where relevant, the packaging

If the issue is confirmed, we may offer a replacement or a refund to the original payment method. 

Incorrect or Missing Items If you receive the wrong item or part of your order is missing, contact us as soon as possible and include:

  • your order number
  • clear photos of the item received
  • photos of the packaging and shipping label
  • a short explanation of what is incorrect or missing

If the issue is confirmed, we may offer a replacement or a refund.

Orders Delayed in Transit If an order shows no meaningful delivery progress for an extended period, we may review it for replacement or refund after the applicable waiting period has passed.

Typical review thresholds are:

• 45 days from shipment for U.S. orders • 60 days from shipment for most international orders • longer review periods may apply for certain destinations where carrier or customs delays are common

Delivered but Not Received If tracking shows a package as delivered, a refund or replacement may not be available unless non-delivery can be reasonably verified.

We may request additional documentation, including carrier confirmation where applicable.

Returns 

Do not return an item without contacting us first.

In many cases involving damaged, defective, incorrect, or missing items, a physical return may not be required.

If a return is approved and required, we will provide return instructions by email. Most eligible items can be returned within 30 days of delivery.

Return, refund, or replacement eligibility depends on:

  • the order issue
  • shipment status
  • request timing
  • compliance with the conditions described in this policy

Buyer's Remorse and General Returns Unless required by law, we do not guarantee refunds or returns for:

• change of mind • ordering the wrong item by mistake • dissatisfaction where the item matches the listing and arrives as described • normal shipping transit time within the stated estimate range • delivered packages without sufficient evidence of carrier non-delivery

Refund Timing Once an approved refund is processed, refunds are issued to the original payment method.

Depending on your bank or payment provider, it may take 5 to 10 business days for the funds to appear.

Need help before or after your order? Contact support@relieflab.us or call (804) 326-5061, Monday–Friday, 9:00 AM–6:00 PM ET.

Business Mailing Address: 701 E Franklin Street, Suite 105 Richmond, VA 23219 United States