Return Policy
Return Policy
Last updated: April 2026
We want you to shop with confidence. If you are not fully satisfied with your purchase, we are here to help.
Return Window
You have 30 days from the date of delivery to request a return.
To qualify for a return, your item must be:
- Unused and in the same condition as received
- In its original packaging, intact and unopened
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
The following items cannot be returned:
- Products that have been used or damaged after delivery
- Items returned without original packaging or seals intact
- Clearance or final sale items marked as non-returnable
- Gift cards
Some wellness and personal care products may also be non-returnable for hygiene or safety reasons. Please review product listings before purchasing.
Refunds
Once we receive and inspect your return, we will notify you of approval or rejection. If approved:
- Your refund will be credited to your original payment method
- Refunds typically appear within 5–10 business days, depending on your bank or payment provider
Shipping fees are non-refundable unless the return is due to our error (defective or incorrect item).
Exchanges
We offer replacements only for defective, damaged, or incorrect items. To request an exchange, email us with your order number and clear photos showing the issue.
Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
- We recommend using a trackable shipping method — we cannot guarantee receipt of untracked returns
Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 48 hours of delivery with:
- Your order number
- Clear photos or video showing the damage or defect
How to Start a Return
Email us at support@relieflab.us with your order number and reason for return. Our team will guide you through the process.
Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on this page.